Terms of Service

Student Substitutions

Should a student be unable to attend a course, he or she may substitute another individual at no additional charge, provided Everblue is notified of the substitution before 5:00pm (EST) one business day before the program begins.

Transfer

If a student needs to transfer his or her registration to a future offering of this class, Everblue can arrange this, provided space is available. If a request to transfer is received more than two weeks before the scheduled class, there will be no fee. For requests received within two weeks of the scheduled class and up to three days prior to the class, there will be a $50 transfer fee. This fee will increase to $175 for any transfer request made within three business days of a scheduled class.

For webinar courses, a request for transfer can be made up to one week prior to the course date without a transfer fee. Transfers made within the week of the course start date have a $50 transfer fee.

Cancellation

Should a student need to cancel a registration for a course, Everblue will process a full refund of the registration fee, provided they receive notice of the student’s cancellation according to the following schedule:

1-2 Day Courses 14 days prior to the course start date
3+ Day Courses 30 days prior to the course start date 
Webinar Courses 7 days prior to the course start date 

 

For Courses That Are Shorter Than 2 Days:
Cancellations received after 5:00pm (EST) two weeks prior to the class start date will receive a refund but be charged a $50 late cancellation fee. No refunds will be made for cancellations received within 3 business days of the class start date, or for those who fail to attend the course.

For Courses Longer Than 2 Days:
Cancellations after 5:00pm (EST) 30 days prior to the class start date will receive a refund but be charged a $400 late cancellation fee. No refunds will be made for cancellations received within 7 days of the class start date, or for those who fail to attend the course.

For all webinar courses:
Cancellations after 5:00 pm (EST) 7 days prior to the class start date will receive a refund but be charged $50 late cancellation fee

Travel, Lodging, and Other Expenses

Everblue bears the right to postpone courses given that students have a week of notice. Everblue must postpone courses when student registration does not reach the minimum required amount. In the event of a course postponed, students are provided with alternative dates to transfer into. If you must book your travel arrangements (ie, airline travel) more than a week prior to the class start, please contact Everblue to ensure that the course has met minimum registration requirements.

Tardiness or Early Departures

Students must attend at least 75% of course training to qualify as completing the program. Planned tardiness or early departures must be communicated to Everblue before the course begins. Students who miss more than 25% of the hours of any scheduled course may transfer to another course session -course transfer fees may apply.

Deposits

Rather than paying the full tuition amount at the time of registration, many of our courses offer the opportunity for a registrant to place a deposit at the time of registration to hold his or her seat.  In the event a student places a deposit on the course rather than paying the full tuition amount, the student will not be placed on the roster, allowed in the classroom, or provided any study materials until full payment is provided.  

Grievance Policy

Purpose
 
The purpose of this Grievance Policy is to ensure that participants understand how to report grievances to Everblue upon inappropriate actions by any instructor or employee of this organization and that Everblue has a standardized process to resolve grievances.
A participant may pursue a grievance if he or she believes that an employee of Everblue has violated his or her rights. This Grievance Policy applies to:
 
  • Alleged discrimination on the basis of race, color, religion, sex, age, national origin, or disability.
  • Final grades or certificates of completion. 
  • Issues related to customer service, registration, and/or record keeping.
  • Problems arising in the relationship between a participant and an Everblue employee not recognized in this policy.
 
Grievance Process
 
It is strongly suggested that the student discuss his or her grievance with the person involved in the situation that has caused the grievance.  The discussion should be held as soon as the participant first becomes aware of the behavior that requires resolution. The participant may wish to present his or her grievance in writing to the person alleged to have caused the grievance.  In either case, the person alleged to have caused the grievance must respond to the participant promptly, either orally or in writing.
 
If an individual decides not to resolve the grievance with the person or the individual does not feel as if the situation was resolved appropriately, he or she may present the grievance in writing to any senior administrator at Everblue.  Written grievances and/or notifications must be presented to an administrator at least thirty business days after the individual was involved in the situation that created the grievance. The administrator will conduct an informal investigation to resolve the issue as quickly as possible. 
 
Based upon this investigation, the administrator will recommend actions to be taken by all parties involved.  The written determination shall include process involved during the investigation, reasons for the decision made by the administrator, and the actions to be taken by each party to resolve the situation as quickly as possible. All decisions are final.
 
For more information regarding this policy or to file a formal grievance, please contact 800-460-2575.